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CQB Collectables Terms and Conditions

1. General

These terms and conditions apply to all items for sale on the CQB Collectables website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference.

CQB may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales.

All sizes and measurements are approximate but I do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, I will advise you about it as soon as possible.

2. Orders

Items can be ordered by contacting me, Richard Timms, by telephone or email at:-

07952 722099

You will be asked to confirm that you are aged over 18 years of age.

Confirmation of telephone orders will be sent by email or post to you to indicate that I have received the order. It does not indicate that a contract exists between us.

I reserve the right not to fulfil any orders received. Goods are subject to availability. In the event that I am unable to supply the required item, I will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

3. Payment

I accept payment in cash, cheque, postal order, bank transfer or Paypal. Any Paypal orders will be subject to an additional 3.5% to cover Paypal’s administration charges.

4. Postage

The cost of standard Royal Mail recorded delivery to UK destinations is included in the price. I do not charge for the cost of packaging the item.  

Alternative delivery methods, or shipping outside the UK can be arranged on request.

I take no responsibility for customs arrangements for overseas shipping.

5. Delivery Policy

All items displayed on this website are ready to be dispatched as soon as possible following receipt of payment.

I will make every effort to dispatch goods within 1-3 business days, however delays are occasionally inevitable.

6. Returns Policy

You have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered.

If you exercise your right of cancellation, you will be responsible for returning the goods to me at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped with appropriate insurance and traceability. You must mark package and/or customs labels with "Returned Goods".

If I am charged import duty on returned goods this will be deducted from any refund or credit. For your protection, I recommend that you use a recorded or insured delivery service; I am not liable for any loss or damage whilst in return transit.

Refunds will be processed within 5 business days from the receipt of the returned goods, subject to meeting IN FULL all requirements as set out in our returns terms.

7. Privacy

I do not redistribute, sell or rent your personal details to any third party. I will collect personal information about you which is used to process your order, contact you with regards to orders placed and contact you occasionally with regards information about other goods and services.

All content of website copyright © CQB Collectables 2011.